Support

Experiencing a problem?

Please follow the support instructions below for initiating or modifying support requests. If an engineer has instructed you to login to our Online Help Desk, please follow the instructions under Remote Help Desk Assistance.

Support when you need it

Tier1Net offers many options for initiating support requests, as well as emergency and off hours support for critical issues.
During business hours, existing clients may initiate support requests three ways:

Remote Help Desk Assistance

Tier1Net utilizes several remote desktop technologies that enable our engineers to access your computers remotely, for fast and efficient troubleshooting and problem resolution.

Ongoing IT Management

Tier1Net provides many professional support services to our clients, including assistance with office migrations, special project work, new system implementations, and ongoing IT management/outsourced IT.