Microsoft recently deployed a security patch which has unexpected side effects for Outlook users.  Patch KB3097877, first deployed on Tuesday November 10, 2015, inadvertently causes Microsoft Outlook to crash upon launch or when opening/responding to email.   This symptom has been observed in Outloook 2010 and 2013, on machines running Windows 7, Windows 8, and Windows 8.1.

Tier1Net has already updated its automated patch management policy to scan for, and remove, Patch KB3097877 on all systems.

If you are experiencing any Outlook issues now however, please call our office immediately and we will expedite the patch removal on your workstation.

If you would prefer to remove the patch yourself, please following these instructions:

  1. Click Start and navigate to Control Panel > Uninstall a Program.
  2. Select “Installed Updates” and enter KB3097877 in the Search Field.
  3. If the update is found, select it and click Uninstall.
  4. Reboot the PC when prompted.

For further reading, please see below:


Countdown to Windows Server 2003 End of Support Date

The deadline for upgrading Windows 2003 Servers is fast approaching.

In July of 2015, Microsoft will be discontinuing support for Windows 2003 Operating Systems.

After that time, servers running Windows 2003 will no longer receive critical security updates and patches.

The US Department of Homeland Security has released a statement urging users to upgrade their systems prior to the End-of-Support date:

“Computer systems running unsupported software are exposed to an elevated risk to cybersecurity dangers, such as malicious attacks or electronic data loss.

Users may also encounter problems with software and hardware compatibility since new software applications and hardware devices may not be built for Windows Server 2003.

Organizations that are governed by regulatory obligations may find they are no longer able to satisfy compliance requirements while running Windows Server 2003.”


Tier1Net has been reaching out to individual clients who are still using Windows 2003 Operating Systems in their environments to discuss migration plans.

If you have questions about the Windows 2003 Server End-of-Support or migration process, please contact us.


Further Reading: